June 5, 2015


Mersen is pleased to announce the launch of Live Chat on, supporting Mersen’s ongoing commitment of delivering the best solutions to our customers. Visitors coming to the site looking for information can now click on the “Chat Now” box to immediately connect with a Technical Services Representative. If an agent is not available, visitors can leave a question that will be answered as soon as possible.


“The chat feature launched at 8:00 AM and by 8:13 AM we had our first live chat with a customer looking for additional product information,” said Charlie Raynes, Director of Marketing and Communications for Mersen. “When we could immediately send the technical information he needed to make an informed decision, we knew that Live Chat offered great value.”


“Live Chat improves first-line support resolution and gives customers the opportunity to engage with us on their terms, stated Raynes. “We offer a complete portfolio of products that can sometimes be a bit overwhelming.  Having immediate access to our Tech Services team is the perfect way for our valued customers to get answers when they need them.”


For more information about the company’s full range of electrical power solutions visit, email info.nby(at), or call (978) 462-6662.

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